Effective date: 4 August 2026
This Shipping Policy applies to orders placed with SŌVA, operated by SOVA COLLECTIVE PTE. LTD.
Where we ship
Available delivery destinations are shown at checkout. Our initial fulfilment is intended for addresses in Singapore. If a destination is unavailable at checkout, we are not currently able to accept delivery to that location.
Processing and delivery estimates
Orders are processed on business days, excluding Singapore public holidays. The delivery options, charges and estimated timelines available for your order will be displayed at checkout before payment. Estimates are not guaranteed delivery dates and may be affected by demand, carrier operations, weather, public holidays or events outside our reasonable control.
You will receive a shipping confirmation and tracking information where the selected service supports tracking.
Delivery details
Please provide a complete and accurate delivery address, contact name and telephone number. Additional charges caused by an incorrect address, refused delivery or repeated delivery attempt may be payable by the customer, unless the issue resulted from our error.
Delays, loss or damage
If tracking has not updated for an unusual period, or your parcel arrives visibly damaged, contact heysovasg@gmail.com with your order number and supporting photographs where relevant. We will review the matter with the carrier and explain the available next steps.
Questions
For shipping questions, email heysovasg@gmail.com.