SŌVA Circle Terms

Last updated: 14 August 2026

These terms govern participation in SŌVA Circle, the loyalty programme operated by SOVA COLLECTIVE PTE. LTD. (“SŌVA”, “we”, “us” or “our”). By joining or participating in SŌVA Circle, you agree to these terms.

1. Eligibility and membership

SŌVA Circle is a complimentary programme for individual customers. You must provide accurate account information and maintain only one membership account unless we approve otherwise. If you are under 18, you should participate only with the consent of a parent or legal guardian.

A Shopify customer account is required to join, earn and redeem points. Membership is personal, non-transferable and not intended for resale or commercial purchasing.

Consent to promotional marketing is optional. You may unsubscribe from marketing without closing your SŌVA Circle account or losing accumulated points.

2. Earning SŌVA Points

Members earn 1 SŌVA Point for every whole S$1 of eligible spend.
Eligible spend is the product subtotal after discounts, excluding shipping or delivery charges, taxes, duties, fees and gift cards.
Fractional eligible spend is rounded down to the nearest whole Singapore dollar for points calculation.
Points are awarded when an eligible order is marked paid. Processing may not be immediate.
Orders placed before the programme launches do not earn points unless we expressly state otherwise.
Points cannot be purchased, sold, transferred, combined between accounts or exchanged for cash.

3. Returns, cancellations and adjustments

If an order is cancelled, returned, refunded or otherwise adjusted, points earned from the affected amount may be cancelled or deducted proportionately. This can result in a reduced or zero points balance. If a reward was used on a refunded order, the reward or points used are not automatically reinstated. We may reinstate them where appropriate, including when the refund results from an error for which SŌVA is responsible.

We may correct a points balance where points were issued or deducted in error.

4. Redeeming points

Every 100 SŌVA Points may be redeemed for S$1 off an eligible future order.
Points may be redeemed in increments of 100, with a minimum of 100 points and a maximum of 2,000 points per order.
Members redeem points through the SŌVA Circle rewards panel. Redeeming points generates a reward discount code and deducts the corresponding points.
A reward cannot reduce an order below S$0 and has no cash or change value.
Unless expressly allowed at checkout, one reward may be used per order and rewards cannot be combined with other discount codes or promotions.
Rewards cannot be applied retrospectively to completed orders.

5. Expiry

SŌVA Points do not expire under the programme’s initial rules. If we introduce an expiry policy later, we will provide reasonable prior notice and explain how it affects existing points.

6. Misuse and account action

We may withhold or cancel points, rewards or membership where we reasonably believe there has been fraud, abuse, unauthorised resale, multiple-account manipulation, payment reversal, technical exploitation or a breach of these terms. Where appropriate, we will provide an explanation and an opportunity to contact us.

7. Programme changes or closure

We may change SŌVA Circle, including its earning rules, redemption rules, eligible purchases, limits or benefits. We will provide reasonable prior notice of material changes where practicable. If we close the programme, we will ordinarily provide members with a reasonable period to redeem existing points, unless immediate action is required for legal, security, fraud-prevention or technical reasons.

8. Privacy and communications

We process membership, account, transaction and points information to operate SŌVA Circle, prevent misuse, provide service communications and maintain programme records. We may use Shopify and a third-party loyalty service provider to perform these functions. Please review our Privacy Policy for further information.

Programme messages concerning points, rewards, account security or material term changes are service communications and may still be sent when you have opted out of promotional marketing.

9. Availability and statutory rights

We take reasonable steps to keep points records accurate and the programme available, but temporary interruptions or display delays may occur. Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded, including applicable rights under Singapore consumer law.